Return Policy & Order Cancelations
Due to COVID-19 return processing times are taking longer than normal. Please allow us 14-21 days to process your return before contacting customer support regarding the status of your return. Thank you for your patience.
IMPORTANT: With limited exceptions, returns (i) are refunded to customer by store credit redeemable on franklinmint.com and (ii) customer is responsible for return shipping charges.
Please know that we understand that choosing the correct décor for your home/office can be a long-winded summons. We want you to feel convinced in your purchase. This is why we are more than happy to assist you with finding the justly option. If it ’ s not the right fit, we ’ ll serve you get there .
You can return most items for a memory accredit within 30 days of delivery. Unless noted below, outbound shipping charges are non-refundable and you will be responsible for all return ship costs.
clearance trade and any items marked “ Final Sale ” can not be returned. other nonreturnable trade includes headroom items, personalized items, bundled items at discount rate rates ( e.g. “ 4 for $ 20 ” ; unless the stallion bundle is returned ), items marked nonreturnable at the check or within the product description page, and products that have been assembled
If there is a mistake with your order, or items arrive defective/damages at the meter of acknowledge, we will take manage of it and work with you to find the best solution as further described below .
To begin the return/exchange process, please reach out to our customer service team for aid. Our Customer serve representatives are available by emailing support @ franklinmint.com
You can return most items for store credit cashable on franklinmint.com within 30 days of delivery. The follow will apply :
- lone outbound transportation charges for damaged orders will be reimbursed. All other transportation charges are non-refundable and will mechanically be deducted from the refund recognition amount.
- clearance merchandise, any items marked “ Final Sale ” or marked nonreturnable may not be returned/exchanged.
- We reserve the proper to refuse returns/exchanges of items that are not in as-new discipline due to damage or misuse by the customer.
- Each returned item must be in its original condition and box to be accepted.
- We are not liable for any recurrence packages that may become lost or stolen in theodolite. Please keep proof of postage and/or render tracking number when shipping back returns.
- After we have processed your restitution, reimbursement is by and large issued within 5-7 business days .
Defective Product and Returns due to Our Error
If there are mistakes with your ordering, or items arrive defective/damaged at the time of reception, we ’ ll make it right by sending you surrogate parts or accessories, replacing the item or issuing you a refund. In such an event, there is no return transportation charges .
We strive to have all orders picked, packed, and shipped adenine cursorily as possible because we know you ca n’t wait to receive it ! With that in mind, once your order is placed, we are not able to cancel your order. Please see the retort policy for extra information if a return is calm needed .