Top 17 Bank Teller Interview Questions & Answers [2021 Edition]

clean and organized working environment, properly wage, and a position one can get withing any limited education or working feel. No wonder that a character of a bank narrator belongs to popular career choices all around the world. Dozens of people typically apply for each job opening in any major banking mental hospital. That makes your position more difficult .
What ’ s more, working experience or education does not make a huge dispute in this subject. You ’ ll get an excellent training before starting the job, so previous experience international relations and security network ’ triiodothyronine required. Your interview answers and your ability to demonstrate the value you can bring to the bank will decide whether they will hire you, or person else for the job. Let ’ s have a expression at the questions you will face .

Why do you want to work as a bank teller?

Interviewers try to find out if you understand the role of a teller, if you know what will be expected from you. You should focus on customer service and sales, on a estimable level of customer satisfaction.

Tell them that you enjoy talking to people, uncovering their needs and desires, and matching them with products from banking portfolio ( or you believe you ’ five hundred love doing it ). You can besides emphasize your interest in the bank industry, or your passion for the earth of finance in general. Show us that you really want the job, and not barely need one .
alternatively you can talk about some speculate you ’ d like to have in a future, possibly managing the banking branch, or specializing on certain type of clients or fiscal products. Show them that you have some goals, and know what you want to achieve in your professional career. Yet you have to start from the bottom like everyone else, from the job of a narrator .

Why did you choose our bank, and not one of our competitors?

Say that you like the exploit environment, and the way tellers and personal bankers approach the customers of the bank. If you have an account with the bank, you can stress your satisfaction with the customer service ( and with everything else ). Tell them that you would be proud to become a member of their team.
You can besides praise their merchandise portfolio, values and goals they promote in the bank, employee benefits, or anything else that caught your eye on their job offer. At the end they should get an mental picture that their bank is your first choice, evening if in reality you do not care, and would accept the job with any early fiscal initiation .
* Do not forget to check besides : How to overcome consultation nerves and ace an interview .

How would you convince the prospect to take a loan (or open an account, or prolong their credit card, etc) with us?

It can be either a question, or ( more normally ) a role play. You will play the teller ( or a banker, if they ask you to do something tellers typically aren ’ thyroxine responsible for ), and the interviewer will play the client. Try to uncover their needs with the rig of target questions. Explain, in a simple language which everyone should understand, how the product will help them to achieve their fiscal goals, or to satisfy their fiscal ( and other ) needs .
Most caper seekers are afraid of a function bet, but you should realize that they do not expect to be blown away by your sales pitch. You will learn everything in the prepare plan, and all they want to see is that you have some courage ( and won ’ thymine resist to do the function play ), and understand the very basics of any successful sales talk–asking questions, trying to understand the needs of the customer, and matching them with the most fitting bank product .

What are your salary expectations?

Try to emphasize that the job itself motivates you. Salary is not the deciding factor–after all, depository financial institution tellers do not earn especial salaries .
To say that you would accept their offer is credibly the best option, since banks offer the same starting wage to every new teller, and unless you present some strong arguments, you won ’ t succeed while trying to negotiate a better extend, or some benefits you would not get differently .

Tell us about a time when you had to deal with an angry customer.

A good teller stays calm regardless of what’s going on in the bank ( of course armed looting is an exception : ) ). You should be able to look at the problem from the perspective of a client, and get over any bad words in a flash. They were natural and that ’ s it. Time to move on to a fresh node .
If you have no experience with irate customers, you can say what you would do if you met one in your job. Your attitude matters more than the particular situation you narrate. And the position to present is the following one : customer is always right, and you would do everything to make sure they leave the bank satisfied, and you won ’ thymine lose them .

What motivates you the most in this type of work?

Job of a deposit narrator can be repetitive and boring. You will have some formulations which you have to repeat with each and every customer, like a automaton. What ’ s more, in the majority of bank institutions tellers have much narrower scope of responsibilities than personal bankers, and you can not truly expect many surprises in your daily routine .
But you can still say that you love to talk to people, and the nature of the job will motivate you. Or you can opt for a more honest answer, talking about goals you follow in life –buy this or that thing, provide for your family, send your children to a capital school, etc. One way or another, ensure them that you know why you wake up to work each day, and your goals will help you to get over any eventual crisis of motivation .

Other questions you may face in your bank teller interview

  • How would you describe an ideal colleague? / How would you describe an ideal boss?
  • What do you like to do in your spare time?
  • Tell us about a time when you went above and beyond.
  • Describe a situation when you did not agree with the opinion (or decision) of your superior or supervisor, and knew that they were wrong. How did you handle that?
  • Describe a time when you struggled to communicate something to your boss, colleague, or to a customer. How did you manage to get your message over?
  • What is the biggest mistake you’ve made in your career?
  • What would you do if you won a lottery?
  • Describe the situation in which you were able to use persuasion to successfully convince someone.
  • Tell me about a time you had to comply with a policy or procedure that you did not agree with.
  • Describe a situation when you had to meet a tight deadline.
  • Tell me about a time when you were overwhelmed with work.

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What ’ s more, these are premium answers, not available to general public. They will help you stand out in an consultation and outclass your competitors–something you typically have to do, when trying to get such a popular job as the one of a teller…

The right personality

One more thing I want to talk about earlier bringing this article to a close. You should try to show them that you know what it takes to be a good narrator. Try to demonstrate your listening skills, ask relevant questions, show enthusiasm for the job, and understanding for the rules they have in plaza .
Remember that they will provide you an excellent train, and you will learn how to handle the daily job. Bank managers know that they can train you. They know that they can help you become a big teller, guiding you and teaching you .
But they can not change your character, your personality –that ’ s why they put great stress on it, and try to hire people who have the right mentality and position. You can demonstrate it with bang-up answers to behavioral questions. I hope you will manage to do indeed, and wish you best of luck in this competitive interview !

May also interest you :

  • Personal banker interview questions – Some of them may overlap with questions for tellers. Get ready and improve your chances of succeeding.
  • Interview attire special tips – Every detail counts, and the right choice of clothes can definitely help you to stand out in your interview. Learn what you should consider when choosing your clothes.
  • Sell me this pen interview question – One of the most dreaded interview questions ever. Learn how to ace this tricky role play in your interview.
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