10 Restaurant Server Interview Questions to Ask | Qwick

restaurant server interview questions
choice restaurant servers play a large part in keeping a restaurant running like a well-oiled machine. These front-of-house professionals act as the face of the restaurant, interacting with guests throughout the boom experience. In fact, an analysis of over 331,920 on-line reviews of 1,300-plus restaurant locations, the most frequently mentioned keyword was “ service. ”
Whether you are looking for a role as a server or are looking for quality servers to enhance the dining experience, the waiter consultation questions below will help you prepare for the interview process ahead. These restaurant server interview questions and answers are meant to reveal which candidates will excel in this multidimensional role .

10 Restaurant Server Interview Questions

Because servers directly influence the dining know, it ’ second all-important to find the best-suited candidates. If your team is not taking advantage of modern hiring solutions, the process can feel long and drawn out .
Compiling a number of restaurant server interview questions ahead of time ensures that the consultation is generative and focused. That ’ south why we ’ ve compiled this blend of behavioral and competency-based server interview questions. Get familiar with the server interview questions below, so you ’ re ready when the meter comes.

1. What do you know about [insert name of restaurant]?

For the interviewer: Discover what the applicant sees in your restaurant and the motivation behind applying. This question is one that an individual can ’ thymine glide over with a cookie-cutter reception .
If the campaigner can ’ t come up with any specific details about your restaurant, it ’ sulfur clear that they did not do any inquiry. This miss of care may translate into how they carry out tasks. On the early hand, a thoughtful answer displays feat and the individual ’ sulfur commitment to learning about the restaurant .
For the interviewee: There ’ s a rationality this is beginning on our list of waiter interview questions and answers. You should research the specific restaurant you are applying to before sitting down for an interview. In your answer, include specific details about the company ’ second core values and how those connect with you .
For example :

“ I am passionate about healthy eating. Your restaurant ’ s commitment to using wholesome and organic ingredients actually resonates with me. I would be gallant to serve this food to customers. ”

You can besides discuss the charitable organizations the restaurant supports, initiatives they have that appeal to you and other particular details that display your cognition and interest in the character. In short, make it clear that you view the restaurant as unique and not one in a ocean of others that you are applying to .

2. Imagine it is a busy night, and a coworker is struggling to keep up with their tables. What do you do?

For the interviewer: Paint a picture of the campaigner ’ sulfur environment, rather than asking, “ How do you handle a fast-paced or nerve-racking environment ? ” This will help you to gauge whether the campaigner is a good equip for the high-speed restaurant set. Can they deal with the overlapping demands that the position requires ? You can besides test this in real-time with a commit stir after the interview work is over .
For the interviewee: Expect a few situational questions like this one during your consultation. The best way to answer this interrogate is to draw from past experiences. What did you do in high-speed solve environments in the past ? Keep your response focused on the actions you would take rather than feelings you might have .

3. What do you believe are the most important qualities a person needs to succeed in this role? 

For the interviewer: This question allows you to see the job from the candidate ’ sulfur perspective. If they have a clear sympathize of what the character entails, it will show in the answer. With this question, you can understand what the applicant believes is at the core of this function and see if they read your restaurant server job description .
If the candidate offers short, one-word responses, press them for the reason behind each answer. Ask a follow-up motion, such as, “ Why do you believe these qualities are cardinal to achiever ? ”
For the interviewee: You don ’ t have to list every quality that you believe would be helpful to have. rather, focus on a few that were mentioned in the job description when you first applied. Aligning your answer with the original job description will demonstrate your reason of the function ’ mho requirements. Make certain that your answers are traits and qualities that you have and are improving upon. That way, you can portray yourself as the applicant that possesses the necessity qualities for success .

4. Tell me about your previous role at a [insert restaurant]. What did you like and dislike about it? 

For the interviewer: Dive into the applicant ’ sulfur resume to learn more about their previous know and responsibilities. This research will reveal what areas they are well-versed in and gaps in their skillset that need to be addressed during train .
Learning what a candidate liked about their past role can help determine if they would mesh well with your restaurant ’ s culture. Asking about dislikes allows you to get a glimpse of the applicant ’ s character. Do they respond professionally or decide to badmouth past employers ? Take note of this .
For the interviewee: This made it on the tilt restaurant server interview questions and answers because some interpretation of it will likely pop up in your consultation. Prepare by coming up with a quick drumhead of your work experience. Cover your independent daily responsibilities, highlight your skills ( serving large parties, recommending wine and food pairings, etc. ) and discuss the growth you experienced in the character .
Take the answer below and make it your own .

“ I enjoyed the staff ’ sulfur chumminess in my past role and the ways I was able to improve my [ communication/serving/multitasking ] skills. however, there was express ability for up emergence, so I felt that it was time to switch into a character that allows me to continue to learn and grow. ”

5. What is your schedule like? Are you able to work night/weekend/holiday shifts?

For the interviewer: Dealing with staffing challenges is one of the most common issues for restaurant managers. Thanks to on-demand staff solutions, the ability to fill shifts cursorily with professionals is easier than ever. But building a dependable staff is no walk in the ballpark. This doubt helps you determine what you can expect from the candidate in terms of time commitment .
For the interviewee: Display your willingness to work and be an asset to the team. Restaurants often deal with staffing challenges that lead to open shifts and stressed managers. Communicate your ability to be a team musician, but be honest about other commitments. If you want a truly elastic schedule, consider taking control of your hours with an on-demand solution .

6. Describe a time when you made a mistake while serving. How did you handle it? How will you prevent that from happening again?

For the interviewer: There is much to learn by asking a campaigner these questions. First, it is a great manner to assess the candidate ’ s ability to take responsibility for their actions. It besides displays the direction they handle awkward and tense situations. last, you can see how the candidate views past mistakes. Do they learn from past failures and see them as opportunities for increase ? Or do they sweep them under the rug and blame circumstances or others for the fumble ?
For the interviewee: Your future employer does not expect round the clock perfection. however, they do expect professionals who strive to create the best possible feel and own up to mistakes when they do happen. Don ’ thymine try to come off as arrant and avoid naming a time you dropped the ball. rather, discuss the err and focus on the plan of action you took to remedy the site. Pick a error that taught you a valuable lesson and discuss how you have applied that example moving forward .

7. What led you to apply for this role? 

For the interviewer: many server interview questions and answers focus on qualifications and experience. While these are crucial, they do not paint a wax picture of the campaigner. Understanding their motivations helps determine how they would fit in the function. It besides helps to root out applicants who are not committed to the role and view this job as no unlike than others they are applying for .
For the interviewee: You probably have many reasons why you applied for this job. possibly the placement is commodious, the wage is competitive or you would like to use this feel as a stepping stone to another occupation. While these are all legalize reasons for applying, they all focus on what ’ randomness in it for you and not for the employer. Your answer should be a genuine one that includes a benefit for you and the restaurant you ’ ra applying to .
For exemplify :

“ I was drawn to [ insert restaurant ] because I ’ ve listen bang-up things about the ship’s company culture and the opportunities employees have to build their skillsets. A company that invests in its employees is one that I would love to be a contribution of, and that drew me to the function. ”

Having an employee that wants to grow and learn more is a win for the restaurant, and the development program is a acquire for you .

8. How would you deal with an angry customer who has an issue with their meal? 

For the interviewer: This is another behavioral interrogate that puts the campaigner on the spotlight and examines their problem-solving skills. It is a great opportunity to learn how they will respond to negative, time-sensitive situations. Take note of the candidate ’ randomness body lyric and timbre of voice. Do they become flustered when answering this question or remain composed ?
For the interviewee: If you have experience as a restaurant server, plowshare an example of how you defused a tense situation like the one described above. If you can ’ deoxythymidine monophosphate think of a specific exemplify, stick to the steps you would take. Discuss how you would make sure the customer felt listen and understand. then, talk about the steps you would take to resolve the site. last, touch on how you would end the interaction to leave the customer feel like their business was taken care of .

9. Give an example of a time when you worked on a team. What was your role and the result? 

For the interviewer: You can train a new server on the specific protocols of your restaurant. But you can ’ thymine teach them to mesh with the company culture. team players that get along and support each early make for an easy active that translates into the guest experience. This question allows the applicant to explain how they operate on a team and what skills they bring to the table .
For the interviewee: Share a specific exercise that highlights the value you bring to a team. You can utilize the STAR format to organize your thoughts. STAR stands for situation, tax, military action and result. start by laying out the overarching finish in this example. then, describe your character in the efforts toward reaching the goal. adjacent, you ’ ll share the actions you took to complete the job at bridge player. last, close up with the result, including details about who benefited and how it was a achiever .

10. How have you gone above and beyond for a guest? What was the result?

For the interviewer: Service is at the heart of this job. Uncover what big customer service means to the applicant by asking about a fourth dimension they delighted a customer. This helps you find out if the employee knows what going the supernumerary sea mile looks like. You can besides ask the applicant to define customer service to get a deeper agreement of how they view their function as a server .
For the interviewee: Emphasize your commitment to providing each guest with a quality know. then, dive into a specific case of a fourth dimension when you made person ’ randomness day with your service. If you can, connect this model to one of your key skills or a core value of the restaurant you are concerned in. Share how the military action impacted the customer and mention if the customer returned after the switch over.

Find Quality Restaurant Servers without Interviewing 

Take back the time and resources you invest in the interview action with Qwick —the modern solution to restaurant staff .
To use Qwick, you just post a switch to the on-line platform or app and sit back while you are matched with pre-vetted, dependent candidates. From restaurant servers to bartenders to baristas and more, Quick can help you fill roles in a crack. Leave the hassle of conducting interviews and learning how to pay tipped employees to us .
Streamline your staffing work and find the professionals you need when you need them. fix to move your restaurant forward ? Post a fault with Qwick today !

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Category : interview

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