Return Policy & Order Cancelations
Due to COVID-19 return processing times are taking longer than normal. Please allow us 14-21 days to process your return before contacting customer support regarding the status of your return. Thank you for your patience.
IMPORTANT: With limited exceptions, returns (i) are refunded to customer by store credit redeemable on franklinmint.com and (ii) customer is responsible for return shipping charges.
Please know that we understand that choosing the right décor for your home/office can be a long-winded summons. We want you to feel confident in your purchase. This is why we are more than happy to assist you with finding the justly choice. If it ’ s not the right meet, we ’ ll help you get there .
You can return most items for a store citation within 30 days of delivery. Unless noted below, outbound shipping charges are non-refundable and you will be responsible for all return embark costs.
clearance merchandise and any items marked “ Final Sale ” can not be returned. other nonreturnable trade includes headroom items, personalized items, bundled items at discount rates ( e.g. “ 4 for $ 20 ” ; unless the stallion package is returned ), items marked nonreturnable at the checkout or within the intersection description page, and products that have been assembled
If there is a mistake with your order, or items arrive defective/damages at the meter of receipt, we will take worry of it and work with you to find the best solution as far described below .
To begin the return/exchange process, please reach out to our customer service team for aid. Our Customer service representatives are available by emailing corroborate @ franklinmint.com
You can return most items for shop recognition redeemable on franklinmint.com within 30 days of delivery. The come will apply :
- lone outbound ship charges for damaged orders will be reimbursed. All other embark charges are non-refundable and will mechanically be deducted from the refund accredit amount.
- headroom trade, any items marked “ Final Sale ” or marked nonreturnable may not be returned/exchanged.
- We reserve the correct to refuse returns/exchanges of items that are not in as-new condition due to damage or misuse by the customer.
- Each returned item must be in its original condition and packaging to be accepted.
- We are not liable for any return packages that may become lost or stolen in transportation system. Please keep proof of postage and/or return tracking number when shipping back returns.
- After we have processed your recurrence, reimbursement is by and large issued within 5-7 business days .
Defective Product and Returns due to Our Error
If there are mistakes with your rate, or items arrive defective/damaged at the time of reception, we ’ ll make it right by sending you replacement parts or accessories, replacing the detail or issuing you a refund. In such an event, there is no come back transport charges .
We strive to have all orders picked, packed, and shipped a promptly as possible because we know you ca n’t wait to receive it ! With that in beware, once your order is placed, we are not able to cancel your club. Please see the return policy for extra data if a hark back is silent needed .