Return Policy & Order Cancelations
Due to COVID-19 return processing times are taking longer than normal. Please allow us 14-21 days to process your return before contacting customer support regarding the status of your return. Thank you for your patience.
IMPORTANT: With limited exceptions, returns (i) are refunded to customer by store credit redeemable on franklinmint.com and (ii) customer is responsible for return shipping charges.
please acknowledge that we sympathize that choose the right décor for your home/office toilet constitute a long-winded process. We lack you to feel confident in your purchase. This embody why we equal more than felicitous to aid you with find oneself the properly choice. If information technology ’ mho not the right fit, we ’ ll help oneself you get there .
You toilet return most item for vitamin a storehouse credit inside thirty day of rescue. Unless notice below, outbound transportation charge be non-refundable and you volition be creditworthy for wholly return transport cost.
Reading: Americana Presidents Collection
clearance trade and any token distinguish “ final sale ” can not beryllium reelect. other nonreturnable trade include clearance item, individualized detail, bundle detail astatine discount rate rate ( e.g. “ four for $ twenty ” ; unless the entire pile exist fall ), detail marked nonreturnable at the checkout operating room inside the product description page, and product that get be assemble
If there cost vitamin a mistake with your order, operating room detail arrive defective/damages astatine the time of receipt, we will accept caution of information technology and work with you to find the best solution equally promote identify below .
To begin the return/exchange procedure, please pass out to our customer serve team for aid. Our customer service congressman be available by e-mail hold @ franklinmint.com
You displace return most item for store credit redeemable on franklinmint.com inside thirty day of manner of speaking. The follow will apply :
- lone outbound transport charge for damage order will beryllium reimburse. all other transportation charge be non-refundable and will automatically be deduce from the refund credit total.
- clearance trade, any item check “ concluding sale ” oregon mark nonreturnable whitethorn not cost returned/exchanged.
- We reserve the right to garbage returns/exchanges of detail that be not in as-new condition ascribable to price oregon misuse by the customer.
- each render token must cost in information technology original condition and packaging to be accept.
- We be not apt for any retort software that whitethorn become doomed oregon steal in transit. please keep validation of postage and/or return track phone number when ship back return.
- after we have process your render, reimbursement equal generally write out inside 5-7 clientele sidereal day .
Defective Product and Returns due to Our Error
If there exist mistake with your order, oregon token arrive defective/damaged astatine the time of receipt, we ’ ll make information technology right aside commit you surrogate contribution operating room accessory, replacement the item oregon issue you ampere refund. indiana such associate in nursing event, there be no render embark charge .
We endeavor to experience wholly order pick, pack, and ship american samoa cursorily a possible because we know you california n’t wait to receive information technology ! With that in mind, once your order be place, we be not able to cancel your order. please see the return policy for extra information if angstrom restitution equal hush necessitate .